SUMMARY OF TERMS & ORDERING MATTERS
This should serve as a general overview of the process of obtaining custom-manufactured products from EADGAR BERSOHN. While not a legal contract, it is intended to highlight the key points of our manufacturing agreement, along with other relevant information you may find helpful before placing an order.
Order Accuracy
It’s essential to emphasize that everything ordered from EADGAR BERSOHN is custom-made. Upon receiving and confirming your order, we will commence preparations to produce your order exclusively, based on the provided details. Therefore, it’s crucial to double-check your measurements and quantities before confirming, as we rely on this information for accurate production.
Payments
To begin production, we require a 50% advance payment. The remaining 50% must be paid before shipment. Please mention your contract number in the payment reference to help us identify it quickly. We only start manufacturing once the initial payment is received. Any earlier production estimates are subject to this. If the final payment is delayed, we’ll need to pause delivery until it’s fully settled.
Changes to Active Orders
Since each order is custom-made, changes after production begins may incur additional costs as well as delays in production time. This includes changes to dimensions, materials, or specifications. Please ensure everything is correct before confirming. If changes are absolutely necessary, we’ll assess the cost and timeline impacts before proceeding.
Delivery and Collection
Whether a specific delivery date is fixed or not, you will be notified in advance as your order nears completion to facilitate timely delivery arrangements. We offer to organize transportation or allow time for you to arrange delivery. All orders are dispatched from our facility in Tirza, Latvia.
While we always strive to meet your preferred delivery timeline, should any delays occur on our side, we will inform you promptly and work with you to find a suitable solution.
Collection Timeframe & Storage Policy
Completed orders may be stored at our factory free of charge for up to two weeks if necessary. While a short delay in collection is understandable, if the goods are not collected within 14 days of the confirmed completion date, a small daily storage fee (0.1% of the total order value) may apply.
Insurance
To ensure everything arrives safely, all shipments should be insured during transit. The cost of this insurance is the customer’s responsibility.
Reporting Delivery Issues
Once delivered, you’ll have 30 days to inspect the shipment and let us know if you notice any issues. While such cases are rare, if there’s any damage or a mismatch with your order, just notify us within that period and we’ll take care of it promptly.
Packaging
Our finishes are meticulously stacked in plywood boxes, with 2 mm foam film on each new layer to protect against scratches and moisture. Each box rests on a sturdy pallet and is fully wrapped in durable film, providing added protection from precipitation and moisture during transportation.
The standard package size is 3 m long and 1.2 m wide, ensuring optimal packaging efficiency for our finishes. Package height varies based on finish and quantity, with total weight being the primary limiting factor. For example, 110 m² of 17.5 mm parquet weighs nearly 1500 kg and should be the maximum load per pallet to avoid unnecessary handling complications and ensure compatibility with smaller forklifts during unloading.
Unpacking With Assembly Plan
Storing and Humidity Guidelines
While still in original packaging, please store the products indoors, under cover, at temperatures between +5°C and +25°C. While we take great care to seal and protect our products, any packaging is resilient to environmental elements for a limited time only. Therefore, storing it in the open at its destination for an extended period is not advisable and should be avoided.
Once unpacked, keep the contents in an environment with 40–55% relative humidity. For other necessary environmental conditions required during assembly work, please follow the guidelines provided by the manufacturer of the adhesive to be used. If you’re installing over a concrete surface that hasn’t dried fully, a special primer must be used to prevent moisture damage.
After installation, please maintain indoor humidity between 35% and 60%. Occasional fluctuations outside this range are fine—but only briefly.
Quality Assurance
Our production process is carried out in accordance with all applicable legal requirements and recognized industry standards to ensure quality and compliance.
Our Warranty
We stand by the quality of our engineered finishes. For 20 years from the date of production, we guarantee that the product will remain structurally sound and within the agreed tolerances—provided it is stored, installed, and maintained in accordance with our care guidelines.
The warranty doesn’t cover issues caused by:
- Incorrect installation not performed by us
- Improper use or application outside the product’s intended purpose
- Failure to follow our environmental, storage, or maintenance guidelines
- Unauthorized modifications or repairs
If a warranty issue arises, we’ll repair, replace, or refund the affected product at our discretion.
Confidentiality
We respect your privacy. Any information shared with us in the context of your order is kept confidential and used only to fulfil your project.
Unexpected Events
If events beyond our control (e.g., natural disasters, pandemics) prevent us from fulfilling your order on time, we’ll inform you and pause the timeline. If the issue continues for more than 60 days, either side may cancel the order. In that case, we’ll refund any advance payment minus any actual costs already incurred.
In Case of Disputes
We always aim to resolve concerns amicably. If a dispute arises, we’ll seek a direct resolution. Legal matters, if necessary, will fall under Latvian jurisdiction. In light of this, please ensure all provided details are complete and accurate, as we cannot be held responsible for issues caused by incorrect specifications.
Legal Nature
This overview doesn’t constitute a legal obligation on its own. Our formal production agreement governs each actual order. But we hope it has given you a clear understanding of the process of obtaining our products and the care involved.